This policy describes text messages sent by Everra Collective LLC and, on their behalf, by the businesses that use Everra Lead Rescue ("Participating Businesses").
1. Program Description
Program name: [Participating Business name] Customer Care, powered by Everra Lead Rescue. Each program uses the name of the business you contacted.
Message types: (a) replies to customers who called or messaged the business (missed-call text-back and conversation replies); (b) appointment confirmations and service updates; (c) review requests and occasional offers, sent only to customers who have opted in.
2. How You Opt In
You may opt in by calling or texting a Participating Business and continuing the conversation, by checking an unchecked consent box on a web form or chat, or by providing your number to the business with consent to receive texts. Consent is not a condition of purchase.
3. Message Frequency
Message frequency varies based on your conversation and services. Review-request and promotional messages: up to 4 per month.
4. Costs
Message and data rates may apply.
5. Opt Out & Help
Reply STOP to unsubscribe at any time. You'll receive one confirmation message and no further messages. Reply HELP for help, or contact hello@everracollective.com.
6. Carriers
Carriers are not liable for delayed or undelivered messages.
7. Privacy
See our Privacy Policy. We do not sell or share mobile numbers or opt-in data with third parties for marketing.
8. Quiet Hours
Non-reply messages (review requests, offers) are sent only between 9 AM and 8 PM in the recipient's local time zone. Where a state sets stricter hours or limits (for example, Florida, Oklahoma or Washington), we follow the stricter rule.
9. Contact
Everra Collective LLC, 100 Hillpointe Cir, Apt 305, Beaufort, SC 29902, hello@everracollective.com.